Effective date: October 19, 2026
1. Who We Are and What This Policy Covers
Studio Per Noi (“Per Noi”, “we”, “us”) collects only the personal information we need to coach you safely, and we never sell it. Per Noi is located at 1-3927 Edmonton Trail NE, Calgary, Alberta.
This policy explains how we collect, use, share and protect personal information when you visit pernoi.ca, contact us, book a consultation or train with us. We follow Alberta’s Personal Information Protection Act (PIPA).
Chiropractic care at the studio is provided by Dr. Jaclyn Gardiner’s independent practice, which manages its own patient records. See section 9.
2. Information We Collect
We collect information directly from you, and limited technical data when you use our website.
| Type | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, phone, email, address | You, via phone, email or our contact form |
| Health and fitness information | Intake questionnaire (e.g. PAR-Q+), injuries, medications, pregnancy, physician clearance | You, at intake and as things change |
| Training records | Goals, programs, session notes, measurements, progress photos | You and your coach |
| Emergency contact | Name and phone of a person to call | You |
| Billing information | Payment history, invoices; card details are handled by our payment processor | You and our payment provider |
| Consents and waivers | Signed release, photo and testimonial consents | You |
| Website data | IP address, browser type, pages visited, cookies | Your browser |
We do not knowingly collect information from children under 18 without a parent’s or guardian’s consent.
3. How We Use Your Information
We use personal information only for purposes a reasonable person would expect:
- Assessing whether training is safe for you and designing your program
- Scheduling sessions, sending reminders and responding to your questions
- Tracking your progress and adjusting your program
- Processing payments, issuing receipts and keeping financial records
- Contacting your emergency contact if you are hurt or unwell at the studio
- Sending occasional news or offers, only if you opt in; you can unsubscribe at any time
- Meeting legal, insurance and tax obligations
If we want to use your information for a new purpose, we will ask for your consent first.
4. Consent
We collect, use and share your information with your consent, except where PIPA allows or requires otherwise.
- Express consent is obtained in writing for sensitive information (such as health history), for photos, videos and testimonials, and for marketing emails.
- Implied consent applies where the purpose is obvious, for example using your phone number to confirm a session you booked.
You may withdraw consent at any time by emailing info@pernoi.ca. We will explain the likely effect first: for example, we cannot safely coach you without current health information.
5. Who We Share Information With
We do not sell, rent or trade your personal information. We share it only in these cases:
- Service providers who help run the business, such as our scheduling, payment, email and website hosting providers. They may use your information only to provide their service to us.
- Dr. Gardiner’s chiropractic practice, only with your written consent, so training and treatment can be coordinated.
- Your physician or other health providers, only with your consent, for example to confirm medical clearance.
- Emergency services if you are injured or unwell at the studio.
- Professional advisors and insurers, such as our accountant, lawyer or liability insurer, where needed.
- Legal requirements, where a law, court order or investigation requires it.
- A business sale, where a buyer agrees to protect your information under this policy.
6. Website, Cookies and Social Media
Our website uses cookies, small files stored by your browser, so the site works properly and so we can see how visitors use it.
You can block or delete cookies in your browser settings. The site will still work, though some features may not.
Information you send through our contact form or by email is used only to reply to you and arrange services.
7. Storage, Security and Retention
We protect your information with safeguards suited to how sensitive it is:
- Paper records, such as intake forms and waivers, are kept in a locked cabinet at the studio
- Electronic records are kept in password-protected accounts with access limited to those who need it
- Card details are processed by our payment provider and are not stored by us
Outside Canada. Some of our service providers may store or process information outside Canada, for example in the United States, where it may be accessible to authorities under local law. You can ask us which providers we use and where, and our Privacy Officer (section 10) will answer your questions about how they handle it.
Retention. We keep information only as long as needed:
| Record | How long we keep it |
|---|---|
| Financial records | 6 years, as required by the Canada Revenue Agency |
| Waivers, intake forms and training records | 7 years after your last session |
| Website contact enquiries | 1 year if you do not become a client |
When information is no longer needed, we securely shred or delete it.
8. Your Rights
Under PIPA you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Withdraw consent to uses of your information, as described in section 4
- Ask us to delete information we no longer need, subject to the retention periods above
- Unsubscribe from marketing emails using the link in any email
Send your request in writing to info@pernoi.ca. We will respond within 45 days, as PIPA requires, and tell you if we need more time. There is no charge for most requests. In rare cases the law lets us refuse part of a request, for example where it would reveal another person’s information; if so, we will explain why.
9. Chiropractic Health Records
Chiropractic patient records are created and held by Dr. Jaclyn Gardiner’s practice, not by Per Noi. They are managed under the privacy and record-keeping rules that apply to chiropractors in Alberta, including the standards of the College of Chiropractors of Alberta.
Per Noi’s coach cannot see your chiropractic records. Information moves between the two only with your written consent.
For questions about chiropractic records, insurance billing or online booking, contact Dr. Gardiner’s office at (403) 807-3331.
10. Breaches, Changes, Contact and Complaints
Privacy breaches. If your information is lost, stolen or accessed without authorization in a way that creates a real risk of significant harm, we will notify you and the Office of the Information and Privacy Commissioner of Alberta, as PIPA requires.
Changes to this policy. We may update this policy as our services or the law change. The current version, with its effective date, will always be posted on pernoi.ca.
Complaints. We will try to resolve any concern you raise with us. If you are not satisfied, you may contact the Office of the Information and Privacy Commissioner of Alberta.